Privacy
Privacy policy
This page explains what data Dr. Gen collects, what it is used for, where it is stored and what you can ask about it.
Who is responsible for your data
The company responsible for the data you leave on this site, and for deciding what it is used for, is:
- Company name
- Grupo SSL de Venezuela, C.A.
- RIF (Venezuelan tax ID)
- J-29829723-9
- Registered tax address
- Av. Raúl Leoni, Edif. Las Palmas, Pent House, piso 9, of. 83, Maturín, estado Monagas, zona postal 6201
- Country
- Venezuela
- Contact email
- contact@dr-gen.com
What data we collect and why
Contact form
If you use the contact form, we store your name, your email address, the service you are interested in and your message. We use them to answer your inquiry.
Your message is also emailed to Niuska Alvarez so she can answer you. If we reply from the site, we keep the reply with your message, for the same time, to have the history of the conversation.
The form does not ask for genetic reports, medical results or other sensitive data. Please do not include them in your message.
- Legal basis
- Your request: we use your data to answer what you ask us.
- How long we keep it
- 6 months from when you write to us. Then it is deleted automatically, together with our replies.
Newsletter
If you subscribe to the newsletter, we store your email address, the language you signed up in, the date you gave your consent and whether you subscribed from the newsletter form or by asking for a guide in the quiz. We use them to send you the Dr. Gen newsletter.
Subscribing works in two steps (double opt-in): after you sign up, you receive an email asking you to confirm that you want to subscribe. Every newsletter email includes a link to unsubscribe whenever you like.
- Legal basis
- Your consent, which you confirm from the email and can withdraw at any time with the unsubscribe link.
- How long we keep it
- While you stay subscribed. If you unsubscribe, or never confirm the subscription, it is deleted automatically after 6 months.
Dr. Gen waitlist
If you join the waitlist for the Dr. Gen test, we store your email address, the language you signed up in, the consent text you accepted and the date. We use them to keep the list of people interested in this project, which is still in development.
Joining the list does not reserve a test or guarantee a date. Joining also subscribes you to the Dr. Gen newsletter, with the same double confirmation: we send you an email to confirm your address, and you can unsubscribe whenever you like. If your email was already on the list, it is not stored a second time.
The form does not ask for genetic reports, medical results or other sensitive data.
- Legal basis
- Your consent, when you tick the box on the form.
- How long we keep it
- Until the test launches, and at most 6 months after that. If you ask to leave the list before then, it is deleted.
Guide-finder quiz
If you request your guide at the end of the quiz, we store your email address, your answers to the quiz (including your age range and your gender, unless you choose “I’d rather not say”), the guide or guides that were recommended to you, the language, the consent texts you accepted and the date. If you wish, you can also give us your name, your country of birth and your country of residence: these are optional and you can leave them blank. The previous version of the quiz also asked, optionally, for an approximate budget.
We use the answers to guide the recommendation we give you and, without your name, to understand the interests of the people who visit the site and to create better content and services. The quiz does not analyze your DNA and does not ask for genetic reports, medical results or other sensitive data.
Asking for your guide also subscribes you to the Dr. Gen newsletter, as the box you tick says. We send you an email to confirm your address and, as soon as you confirm it, we send you the guide as a PDF. Without that confirmation we send you neither the guide nor the newsletter. You can unsubscribe whenever you like with the link in every email.
If your guide is still being prepared when you confirm your email, we send it to you as soon as it is ready. So we never send it twice, we store the date we sent it.
- Legal basis
- Your consent, when you tick the box on the form.
- How long we keep it
- 6 months from your request. Then it is deleted automatically.
Where your data is stored
Form data is stored in a Supabase database. Emails, such as the newsletter confirmation, are sent through Resend once that service is active.
While one of these services is not connected, the form that needs it tells you so and stores nothing.
The site is hosted on Netlify, which may log technical connection data, such as the IP address, to keep the service running securely.
To stop anyone from misusing the forms, when you send one we keep a temporary technical record: a code calculated from your connection, the name of the form and how many times it was sent in the last hour. We do not store your IP address. The counter restarts every hour and the record is deleted automatically about a day later.
The legal basis for this technical record and for the connection data is our legitimate interest in keeping the site secure and preventing abuse.
Supabase, Resend, Netlify and, if you accept analytics, Google may process data on servers in the United States.
Cookies
Dr. Gen uses technical cookies, needed for the site to remember what you chose, and, only if you accept, analytics cookies:
Google Analytics is a Google service, which processes this data on behalf of Dr. Gen and may do so on servers outside your country, such as in the United States. Dr. Gen sets it up without advertising signals or ad personalization, and never sells this data.
The legal basis is your consent, which you give in the cookie notice. Google Analytics keeps visit data for 2 months.
We do not use advertising cookies.
You can accept or withdraw your permission at any time, here or from “Cookies” at the bottom of every page.
Your rights
You can ask us for access to the data we store about you, to correct or delete it, to stop using it or limit its use, and for a copy to take to another service. You can also withdraw your consent at any time, without affecting what we did with it before.
For any of these requests, write to us at contact@dr-gen.com or use the contact form. We answer within one month at most.
To stop receiving the newsletter, use the unsubscribe link in every email. To leave the waitlist or delete a guide request, write to us and we will do it.
If you live in the European Union, you can also complain to the data protection authority of your country; in Spain, the Agencia Española de Protección de Datos (AEPD).